Our Transportation Services
Wheelchair & Ambulatory Transportation in Northwest Wisconsin
Handi-Lift provides scheduled non-emergency transportation for individuals, families, healthcare facilities, and transportation programs. We help passengers reach medical appointments and other destinations with courteous service and attention to their transportation needs.
Wheelchair Transportation
Our rear-entry wheelchair-accessible minivans accommodate passengers using manual or power wheelchairs. Passengers can remain seated in their wheelchairs during transportation, with the wheelchair secured using a four-point securement system and the passenger protected by a lap-and-shoulder belt.
Our drivers assist with ramp access, wheelchair securement, and entering the destination. When needed, they can escort passengers to the appointment check-in area.
Please tell dispatch about your wheelchair's dimensions and any special accessibility needs when scheduling so we can confirm that an appropriate vehicle is available.
Ambulatory Transportation
Ambulatory transportation is available for passengers who can walk independently or with a walker, cane, or other walking aid and can ride in a standard vehicle seat.
Drivers can assist with opening doors, loading and unloading mobility equipment, and boarding or exiting the vehicle. Please discuss any assistance needs with dispatch before booking.
Passenger Assistance
We want every trip to be appropriately planned for the passenger's needs.
Drivers provide transportation-related assistance but do not provide medical treatment, medical monitoring, manual lifting, or physical transfers between beds, chairs, and wheelchairs.
If a passenger requires physical transfer assistance, a caregiver or facility staff member must be available to help. Please let dispatch know if a caregiver needs to ride along so seating availability can be confirmed.
Medical Appointments & Facility Transportation
We provide transportation for a variety of appointments and transportation needs, including:
- Primary care and specialist appointments.
- Dialysis.
- Chemotherapy and other scheduled treatments.
- Physical, occupational, and rehabilitation therapies.
- Wound care.
- Dental and vision appointments.
- Same-day procedures when the passenger's needs are appropriate for non-emergency transportation.
- Hospital discharges and transportation between facilities.
- Behavioral health and substance-use treatment appointments.
We work with hospitals, nursing homes, assisted living facilities, agencies, and private-pay customers to coordinate transportation.
Personal Trips & Other Destinations
Transportation is also available for destinations beyond medical appointments, including:
- Shopping and errands.
- Pharmacy visits.
- Restaurants and recreational outings.
- Family and home visits.
- Funerals and community events.
- Airport pickups and drop-offs.
All trips are subject to scheduling and vehicle availability. Contact dispatch to discuss your destination and transportation needs.
Our Service Area
Barron • Burnett • Chippewa • Dunn • Eau Claire • Polk • Sawyer • St. Croix • Washburn
Regional and long-distance transportation may also be arranged with advance notice, subject to availability.
Quotes, Payment & Billing
Private-Pay Transportation: Quotes are based on the trip details, route, and transportation needs provided. Dispatch will explain pricing and applicable fees when confirming your ride. Payment is required before pickup or at pickup, before transportation begins. We accept credit cards, checks, and cash.
Facility Transportation: Contracted healthcare facilities and agencies may be invoiced according to their service agreements.
Broker-Authorized Transportation: Rides through Medicaid/ForwardHealth or other contracted programs must be arranged and authorized through the appropriate broker or program. An online quote request does not establish coverage or authorization.
Request Transportation
Please submit online ride requests at least 48 hours before your scheduled appointment time. For requests with less notice, call dispatch directly to check availability.
Dispatch Office Hours: Monday – Friday, 6:30 AM – 5:00 PM • Email: [email protected]
Submitting a request or receiving a quote does not reserve a ride. All transportation is subject to availability and confirmation by dispatch.
* Handi-Lift is not an ambulance service and does not provide emergency medical care. If you are experiencing a medical emergency, call 911 immediately.
